General Terms and Conditions of KitchenIng. GbR for England

1.Area of application
2.Contractual Partner
3.Conclusion of contract
4.Right of withdrawal
5.Prices and shipping costs
8.Retention of title
9.Dispute resolution
10.General Terms and Conditions of Business

1. Area of application
These General Terms and Conditions (GTC) shall apply to all deliveries made by KitchenIng. | Benjamin Auer, Henrik Burger, Sarah Nesti GbR (hereinafter KitchenIng.) to consumers.
A consumer is any natural person who enters into a legal transaction for a purpose that can predominantly be attributed neither to his commercial nor to his independent professional activity.

2. Contractual partner
The contract of sale shall be concluded with KitchenIng. | Benjamin Auer, Henrik Burger, Sarah Nesti GbR, Rudolf-Diesel-Straße 6, 69207 Sandhausen.

3. Conclusion of contract
The presentation of the products in the online shop does not constitute a legally binding offer, but only an invitation to order.
By clicking the button [Buy/order with costs] you place a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order by sending you an order confirmation by e-mail immediately after receiving your order.

4. Right of withdrawal
If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or self-employed professional activity), you have a right of cancellation in accordance with the statutory provisions.
If you, as a consumer, make use of your right of revocation pursuant to section 4.1, you shall bear the regular costs of the return shipment.
In all other respects, the regulations apply to the right of revocation, which are reproduced in detail in the following
Cancellation policy¹

You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us [KitchenIng. | Benjamin Auer, Henrik Burger, Sarah Nesti GbR, Rudolf-Diesel-Straße 6, 69207 Sandhauen,+49 (0) 6224 9870 040, ] of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter or e-mail sent by post). You can use the attached model withdrawal form for this purpose, which is, however, not mandatory. You can also fill in and submit the model withdrawal form or another clear declaration electronically on our website ( If you make use of this option, you will be informed of your decision to withdraw from this contract by letter or e-mail. If you make use of this option, we will send you a confirmation of receipt of such revocation without delay (e.g. by e-mail).

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the revocation

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

– End of the cancellation policy

5. Prices and shipping costs
The prices on the website include 19% VAT.

6. Delivery
The delivery time for physical goods is up to 4 days. We indicate any deviating delivery times on the respective product page.
The delivery time for digital goods is up to 48h.
For pre-orders the delivery time is up to 4 weeks.

Payment is only possible via the payment methods offered by us (Paypal, Stripe, Giropay, direct debit).

8.Retention of title
The goods remain our property until full payment has been received.

9.Dispute resolution
The EU Commission has created an internet platform for the online settlement of disputes. The platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online purchase contracts. More information is available at the following link: We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.